Discussion:
Please Join Me in Requesting that a new iOS Amazon App VoiceOver List Viewing Bug Be Resolved ASAP
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M. Taylor
2018-09-01 02:09:08 UTC
Permalink
Hello Everyone,

In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.

Please join me in requesting that Amazon resolve this issue as soon as
possible.

I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.

Submit your request as an app review in the App Store, send a direct email
to customer service at
cs-***@amazon.com, send a direct message to the developers on twitter at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.

Okay, I will paste in both my tweet and bug report, below:

[BEGIN BUG REPORT]:
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists

Hello,

As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.

To reproduce this bug:

1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.

2.
Open the Amazon app.

3.
Select the Navigation Menu, located near the upper left corner of the
display.

4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.

5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.

6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.

I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
[END BUG REPORT]:

[BEGIN TWEET]:
In the latest version of #iOS @Amazon app, the #VisuallyImpaired, using
#VoiceOver, can't view saved lists when the invitation dialog box appears.
I'm asking the AppDevs to fix this bug ASAP. @AmazonHelp
[END TWEET]:

Thank you all for your help on this one,

Mark
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Wayne Scott
2018-09-01 05:22:35 UTC
Permalink
I also sent an email just now to Amazon. I thought it was just me. But, you, this problem is annoying. It also happens on the Amazon website. I also have a hard time removing things from my wish list. Most of the time, the wrong thing gets deleted.

Chime bear
musical notesbear face
Sent from my iPhone
Post by M. Taylor
Hello Everyone,
In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.
Please join me in requesting that Amazon resolve this issue as soon as
possible.
I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.
Submit your request as an app review in the App Store, send a direct email
to customer service at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists
Hello,
As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.
1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.
2.
Open the Amazon app.
3.
Select the Navigation Menu, located near the upper left corner of the
display.
4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.
5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.
6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.
I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
#VoiceOver, can't view saved lists when the invitation dialog box appears.
Thank you all for your help on this one,
Mark
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Eric Oyen
2018-09-01 15:10:25 UTC
Permalink
I had posted a response via the other thread. Still, I should probably post the same here.

A suggestion:
Post a review via the review system in the App Store. Rate it as 0 stars, title it as accessibility bug issue, and in the body, describe the bug and request something be done about it.

Additionally (and this thought just occurred to me: share a link to that review on twitter (and include @amazon and the Ceo of amazon in the tweet) and also share a link on there to the facebook page for amazon (as well as on your own timeline). This will make the problem *very* visible to the public and force amazon to have to deal with the issue on an expidited patch cycle. If your posts get deleted, repost them. Keep bugging until something gets done.

Btw, this is the method I have used in the past to get other vendors to behave properly

Btw, I don’t know if it’s possible, but if you can pull a screen recording in real time of the issue happening and then post it in addition, it will leave very little doubt that there is a problem. Amazon (and others) can dismiss text, but it’s a lot more difficult to explain away video.

-Eric
Post by M. Taylor
Hello Everyone,
In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.
Please join me in requesting that Amazon resolve this issue as soon as
possible.
I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.
Submit your request as an app review in the App Store, send a direct email
to customer service at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists
Hello,
As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.
1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.
2.
Open the Amazon app.
3.
Select the Navigation Menu, located near the upper left corner of the
display.
4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.
5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.
6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.
I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
#VoiceOver, can't view saved lists when the invitation dialog box appears.
Thank you all for your help on this one,
Mark
--
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Sadam Ahmed
2018-09-01 17:49:17 UTC
Permalink
Thanks Mark for this report.
I have sent it on to Amazon.
Best,
Sadam Ahmed
Post by Eric Oyen
I had posted a response via the other thread. Still, I should probably post the same here.
Post a review via the review system in the App Store. Rate it as 0 stars, title it as accessibility bug issue, and in the body, describe the bug and request something be done about it.
Btw, this is the method I have used in the past to get other vendors to behave properly
Btw, I don’t know if it’s possible, but if you can pull a screen recording in real time of the issue happening and then post it in addition, it will leave very little doubt that there is a problem. Amazon (and others) can dismiss text, but it’s a lot more difficult to explain away video.
-Eric
Post by M. Taylor
Hello Everyone,
In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.
Please join me in requesting that Amazon resolve this issue as soon as
possible.
I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.
Submit your request as an app review in the App Store, send a direct email
to customer service at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists
Hello,
As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.
1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.
2.
Open the Amazon app.
3.
Select the Navigation Menu, located near the upper left corner of the
display.
4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.
5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.
6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.
I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
#VoiceOver, can't view saved lists when the invitation dialog box appears.
Thank you all for your help on this one,
Mark
--
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Yours sincerely,

Sadam Ahmed

JAWS certified, 2018

FaceTime, iMessage & email

***@sadamahmed.com
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e***@gmail.com
2018-09-03 12:58:42 UTC
Permalink
Ugh! They broke crap again! Sheesh! Not only that, but our lovely bug of only being able to move 1-3 headings down a list of search results before having to scroll with a three-finger flick up is back, too. I tried doing the three-finger flick up in my wishlists, but that didn't work, unfortunately. So, now they have two bugs to fix; the new one and the one that popped up again. :( This is so annoying! I'll be calling them about this. I wish I had another phone so I could call them and show them the bug with VoiceOver so they could hear it.


Thanks,
Ari
Post by M. Taylor
Hello Everyone,
In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.
Please join me in requesting that Amazon resolve this issue as soon as
possible.
I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.
Submit your request as an app review in the App Store, send a direct email
to customer service at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists
Hello,
As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.
1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.
2.
Open the Amazon app.
3.
Select the Navigation Menu, located near the upper left corner of the
display.
4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.
5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.
6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.
I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
#VoiceOver, can't view saved lists when the invitation dialog box appears.
Thank you all for your help on this one,
Mark
--
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Your V iPhone list moderator is Mark Taylor. Mark can be reached at: ***@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at ***@caraquinn.com

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Robert Wright
2018-09-04 09:18:34 UTC
Permalink
You have a record feature in control center called,”screen recording”. It will record all of your gestures from the time you turn it on. Then I believe it saves in your photo section. You could email them the recording.

character is found in how you treat people who cannot do anything for you!                                ***                       

From: ***@gmail.com
Sent: Monday, September 3, 2018 6:58 AM
To: ***@googlegroups.com
Subject: Re: Please Join Me in Requesting that a new iOS Amazon App VoiceOverList Viewing Bug Be Resolved ASAP

Ugh! They broke crap again! Sheesh! Not only that, but our lovely bug of only being able to move 1-3 headings down a list of search results before having to scroll with a three-finger flick up is back, too. I tried doing the three-finger flick up in my wishlists, but that didn't work, unfortunately. So, now they have two bugs to fix; the new one and the one that popped up again. :( This is so annoying! I'll be calling them about this. I wish I had another phone so I could call them and show them the bug with VoiceOver so they could hear it.


Thanks,
Ari
Post by M. Taylor
Hello Everyone,
In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.
Please join me in requesting that Amazon resolve this issue as soon as
possible.
I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.
Submit your request as an app review in the App Store, send a direct email
to customer service at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists
Hello,
As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.
1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.
2.
Open the Amazon app.
3.
Select the Navigation Menu, located near the upper left corner of the
display.
4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.
5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.
6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.
I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
#VoiceOver, can't view saved lists when the invitation dialog box appears.
Thank you all for your help on this one,
Mark
--
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Your V iPhone list moderator is Mark Taylor. Mark can be reached at: ***@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at ***@caraquinn.com

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e***@gmail.com
2018-09-04 14:09:50 UTC
Permalink
Didn't Apple kind of break that? Something about the mic not recording things loudly enough or something. Or was it another issue? Either way, has that been fixed?


Thanks,
Ari
Post by Robert Wright
You have a record feature in control center called,”screen recording”. It will record all of your gestures from the time you turn it on. Then I believe it saves in your photo section. You could email them the recording.
character is found in how you treat people who cannot do anything for you! ***
Sent: Monday, September 3, 2018 6:58 AM
Subject: Re: Please Join Me in Requesting that a new iOS Amazon App VoiceOverList Viewing Bug Be Resolved ASAP
Ugh! They broke crap again! Sheesh! Not only that, but our lovely bug of only being able to move 1-3 headings down a list of search results before having to scroll with a three-finger flick up is back, too. I tried doing the three-finger flick up in my wishlists, but that didn't work, unfortunately. So, now they have two bugs to fix; the new one and the one that popped up again. :( This is so annoying! I'll be calling them about this. I wish I had another phone so I could call them and show them the bug with VoiceOver so they could hear it.
Thanks,
Ari
Post by M. Taylor
Hello Everyone,
In case you have not yet noticed, when a user attempts to view saved
shopping/wish lists in the Amazon App, an Invitation dialog box now appears
which prevents VoiceOver users from accessing any saved lists or any items
on any of those lists. This is most annoying, to say the least.
Please join me in requesting that Amazon resolve this issue as soon as
possible.
I have written both a bug report and a tweet regarding this problem. Please
feel free to use any or all of my words in your submissions.
Submit your request as an app review in the App Store, send a direct email
to customer service at
@AmazonHelp, and tweet Amazon on twitter at @Amazon.
Subject: Major Accessibility iOS Amazon App VoiceOver Bug Regarding The
Visually Impaired Viewing Saved Amazon Lists
Hello,
As of today, Friday, August 31, 2018, those using VoiceOver, Apple's
software screen reading solution for the blind and low vision, in order to
access the latest version of the iOS Amazon app, cannot access any of their
saved shopping/wish lists.
1.
With the latest version of iOS installed on the device, make certain that
VoiceOver is enabled.
2.
Open the Amazon app.
3.
Select the Navigation Menu, located near the upper left corner of the
display.
4.
Select Your Lists. A dialog box appears, as an overlay, suggesting that the
user invite others to add or remove items from lists. When this invitation
dialog box appears, a VoiceOver user can neither dismiss the invitation
suggestion dialog box nor navigate away from it in order to access any
lists. Currently, the only workaround is to disable VoiceOver, which a
blind person would not do, dismiss the dialog box using standard iOS
gestures, then re-enable VoiceOver. Assuming that this work around has been
employed, continue to the next step.
5.
With the invitation dialog box dismissed and VoiceOver once again enabled,
select View Lists.
6.
Select a private list to which you have previously saved items. A dialog
box appears, as an overlay, suggesting that the user invite others to add or
remove items from lists. When this invitation dialog box appears, a
VoiceOver user can neither dismiss the invitation suggestion dialog box nor
navigate away from it in order to access any items on the list. Currently,
the only workaround is to disable VoiceOver, which a blind person would not
do, dismiss the dialog box using standard iOS gestures, then re-enable
VoiceOver.
I fervently request that this significant iOS Amazon app VoiceOver bug be
resolved as soon as possible.
#VoiceOver, can't view saved lists when the invitation dialog box appears.
Thank you all for your help on this one,
Mark
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