Discussion:
Amazon App Problems
(too old to reply)
Bobby Druesedow
2018-08-17 16:16:30 UTC
Permalink
Hello,

Has anyone noticed a big difference in finding products using the Amazon app on the iPhone? I'M not sure when it changed, but it has been within the last 3 or 4 weeks. In the past, I was able to search for an item, and a long list of items would come up that I could scroll through by headings. Now, after a search, it may show 142 results, but I can only get through about 4 items before I run into a back button. I can't seem to get past the first several items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone
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Sandra
2018-08-17 20:31:58 UTC
Permalink
Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message-----
From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: ***@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon app
on the iPhone? I'M not sure when it changed, but it has been within the last
3 or 4 weeks. In the past, I was able to search for an item, and a long list
of items would come up that I could scroll through by headings. Now, after a
search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first several
items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone
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lenron brown
2018-08-17 20:57:14 UTC
Permalink
Yeah it has been majorly weird. Can't even buy things with one click
here. Also adding things to my wish list seems to give me issues on
the desk top
Post by Sandra
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message-----
From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon app
on the iPhone? I'M not sure when it changed, but it has been within the last
3 or 4 weeks. In the past, I was able to search for an item, and a long list
of items would come up that I could scroll through by headings. Now, after a
search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first several
items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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Arnold Schmidt
2018-08-17 21:46:37 UTC
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As far as the back button appearing much sooner than it should, it seems that the results won't scroll to the next screen. So, when you are swiping and hit this back button, swipe left to be within the last result you were reading, and do a three-finger swipe up to get to the next screen of results. It has literally been years since I have delt with Amazon on a desktop computer, so I can't comment about that.


Arnold Schmidt


Sent from Arnold's iPhone

On Aug 17, 2018, at 4:57 PM, lenron brown <***@gmail.com> wrote:

Yeah it has been majorly weird. Can't even buy things with one click
here. Also adding things to my wish list seems to give me issues on
the desk top
Post by Sandra
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message-----
From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon app
on the iPhone? I'M not sure when it changed, but it has been within the last
3 or 4 weeks. In the past, I was able to search for an item, and a long list
of items would come up that I could scroll through by headings. Now, after a
search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first several
items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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e***@gmail.com
2018-08-18 04:30:16 UTC
Permalink
Yes, this is super annoying right now. I always try trouble-shooting first before writing to the list--and you're right. The list of results doesn't auto-scroll anymore. You have always, as far as I know, have had to three-finger swipe up within a product page a couple of times in order to get the description heading to come into view so you could navigate to it by headings--but you've never had to do this in the search results list. I'm going to contact Amazon about this. It's frustrating.


Thanks,
Ari
Post by Arnold Schmidt
As far as the back button appearing much sooner than it should, it seems that the results won't scroll to the next screen. So, when you are swiping and hit this back button, swipe left to be within the last result you were reading, and do a three-finger swipe up to get to the next screen of results. It has literally been years since I have delt with Amazon on a desktop computer, so I can't comment about that.
Arnold Schmidt
Sent from Arnold's iPhone
Yeah it has been majorly weird. Can't even buy things with one click
here. Also adding things to my wish list seems to give me issues on
the desk top
Post by Sandra
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message-----
From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon app
on the iPhone? I'M not sure when it changed, but it has been within the last
3 or 4 weeks. In the past, I was able to search for an item, and a long list
of items would come up that I could scroll through by headings. Now, after a
search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first several
items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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regina alvarado
2018-08-19 19:30:35 UTC
Permalink
😁😀😁

Yes, yes. With plenty of perseverance I can use the app. However, if it stays on the same trajectory, it will not be usable after a few more updates. I tried to find an email address I could use to express my displeasure to but could find nothing. This is an app that needs to remain very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet gentle enough to love babies and lead the blind. Somebody who will spend all day on a couch with a resting head and supportive eyes to lift the spirits of a broken heart." So God made a dog.


On Aug 17, 2018, at 4:31 PM, Sandra <***@gmail.com> wrote:

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed until it is faced."
(James Baldwin)
-----Original Message----- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: ***@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon app on the iPhone? I'M not sure when it changed, but it has been within the last 3 or 4 weeks. In the past, I was able to search for an item, and a long list of items would come up that I could scroll through by headings. Now, after a search, it may show 142 results, but I can only get through about 4 items before I run into a back button. I can't seem to get past the first several items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone
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Mary Jo Partyka
2018-08-19 20:25:08 UTC
Permalink
I have also been having problems with the Amazon app. I usually use it on the computer. It was easier touse before. Amazon will [probably reply taht they have a Disability line but I think the site should be more Accessible and compliant. The disability line should be the last resort.


Mary Jo Partyka
Post by regina alvarado
😁😀😁
Yes, yes. With plenty of perseverance I can use the app. However, if it stays on the same trajectory, it will not be usable after a few more updates. I tried to find an email address I could use to express my displeasure to but could find nothing. This is an app that needs to remain very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet gentle enough to love babies and lead the blind. Somebody who will spend all day on a couch with a resting head and supportive eyes to lift the spirits of a broken heart." So God made a dog.
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed until it is faced."
(James Baldwin)
-----Original Message----- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon app on the iPhone? I'M not sure when it changed, but it has been within the last 3 or 4 weeks. In the past, I was able to search for an item, and a long list of items would come up that I could scroll through by headings. Now, after a search, it may show 142 results, but I can only get through about 4 items before I run into a back button. I can't seem to get past the first several items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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Sandra
2018-08-20 03:29:19 UTC
Permalink
There was a time that seemed true--the site was user-friendly to be able to
place orders, do returns, and more, and at the bottom of the page was a
little blurb giving the #, implying that that was for whenever you couldn't
get your thing done on the site. Now, I find the site completely
nonfunctional, so I think I should give them a shout tomorrow and
complain--hopefully a lot of screen-reader users will also...





Sandra

"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message-----
From: Mary Jo Partyka
Sent: Sunday, August 19, 2018 4:25 PM
To: ***@googlegroups.com
Subject: Re: Amazon App Problems

I have also been having problems with the Amazon app. I usually use it on
the computer. It was easier touse before. Amazon will [probably reply taht
they have a Disability line but I think the site should be more Accessible
and compliant. The disability line should be the last resort.


Mary Jo Partyka
Post by regina alvarado
😁😀😁
Yes, yes. With plenty of perseverance I can use the app. However, if it
stays on the same trajectory, it will not be usable after a few more
updates. I tried to find an email address I could use to express my
displeasure to but could find nothing. This is an app that needs to remain
very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet
gentle enough to love babies and lead the blind. Somebody who will spend
all day on a couch with a resting head and supportive eyes to lift the
spirits of a broken heart." So God made a dog.
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message----- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon
app on the iPhone? I'M not sure when it changed, but it has been within
the last 3 or 4 weeks. In the past, I was able to search for an item, and
a long list of items would come up that I could scroll through by
headings. Now, after a search, it may show 142 results, but I can only get
through about 4 items before I run into a back button. I can't seem to get
past the first several items anymore. Any help would be appreciated.
Thanks.
Sent from my iPhone
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M. Taylor
2018-08-20 03:30:29 UTC
Permalink
Hello Regina,

You can contact Amazon, directly from within the iOS app, itself.

1.
From the Navigation Menu, located near the upper right corner of the display, select Customer Service.

2.
Select Contacts Us.

I'm certain they will be happy to provide a feedback email address.

Mark

-----Original Message-----
From: ***@googlegroups.com [mailto:***@googlegroups.com] On Behalf Of regina alvarado
Sent: Sunday, August 19, 2018 12:31 PM
To: ***@googlegroups.com
Subject: Re: Amazon App Problems

😁😀😁

Yes, yes. With plenty of perseverance I can use the app. However, if it stays on the same trajectory, it will not be usable after a few more updates. I tried to find an email address I could use to express my displeasure to but could find nothing. This is an app that needs to remain very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet gentle enough to love babies and lead the blind. Somebody who will spend all day on a couch with a resting head and supportive eyes to lift the spirits of a broken heart." So God made a dog.


On Aug 17, 2018, at 4:31 PM, Sandra <***@gmail.com> wrote:

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed until it is faced."
(James Baldwin)
-----Original Message----- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: ***@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon app on the iPhone? I'M not sure when it changed, but it has been within the last 3 or 4 weeks. In the past, I was able to search for an item, and a long list of items would come up that I could scroll through by headings. Now, after a search, it may show 142 results, but I can only get through about 4 items before I run into a back button. I can't seem to get past the first several items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone
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Penny Reeder
2018-08-20 11:39:15 UTC
Permalink
Good luck with that. I was trying to order a book last night using the
Amazon.com app on my IPhone. When I got to the Submit button, tappiing
it did nothing. I tried repeatedly for several minutes, then I called
the Disability Help Number. The whole experience was completely
unsatisfactory.

I understand that the people on the help line are not allowed to make
a purchase, and what I couldn't do was to get the Submit button to
work -- to make the purchase. I was simply asking for the person on
the phone to report the problem with using the app with VoiceOver.

HHe could see the item in my cart.

He couldn't figure out why I couldn't submit my order.

He refused to report the problem because he said he couldn't see what
the problem was.

The whole encounter was totally frustrating.

Then, after I hung up, he called me back to say he had figured out why
I couldn't submit my order. It was, he said, because the book was out
of stock for the next couple of days.

I already knew that, and that was not the issue, since I was simply
ordering the book which Amazon would deliver as soon as it came back
into stock, on August 25 I believe.

After that encounter, I tried one more time. I closed the app. I
opened the app, the book was still in my cart, I still couldn't make
the submit button work by tapping on it. I closed VoiceOver, then
turned it back on, and lo and behold, finally, the Place Order button
worked, and my order when through.

I found working with the HelpLine person more frustrating than dealing
with the problem that had led me to call.
Penny
Post by M. Taylor
Hello Regina,
You can contact Amazon, directly from within the iOS app, itself.
1.
From the Navigation Menu, located near the upper right corner of the
display, select Customer Service.
2.
Select Contacts Us.
I'm certain they will be happy to provide a feedback email address.
Mark
-----Original Message-----
Of regina alvarado
Sent: Sunday, August 19, 2018 12:31 PM
Subject: Re: Amazon App Problems
😁😀😁
Yes, yes. With plenty of perseverance I can use the app. However, if it
stays on the same trajectory, it will not be usable after a few more
updates. I tried to find an email address I could use to express my
displeasure to but could find nothing. This is an app that needs to remain
very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet
gentle enough to love babies and lead the blind. Somebody who will spend all
day on a couch with a resting head and supportive eyes to lift the spirits
of a broken heart." So God made a dog.
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message----- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon app
on the iPhone? I'M not sure when it changed, but it has been within the last
3 or 4 weeks. In the past, I was able to search for an item, and a long list
of items would come up that I could scroll through by headings. Now, after a
search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first several
items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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Sandra
2018-08-20 15:30:24 UTC
Permalink
So, I just called the disability help line. They had me clear my history,
and it seems to be working fine now. Why this should affect things in the
past half-week, for multiple screen-reader users on different systems with
different browser preferences, I don't get; he said it may have something to
do with bookmarks being generated by your browser or something. I still
question why-now, and why so many people, but am glad that, at least for
now, I seem to be able to navigate Amazon again. So, see if clearing out
your browser history helps.



Sandra

"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message-----
From: Penny Reeder
Sent: Monday, August 20, 2018 7:39 AM
To: ***@googlegroups.com
Subject: Re: Amazon App Problems

Good luck with that. I was trying to order a book last night using the
Amazon.com app on my IPhone. When I got to the Submit button, tappiing
it did nothing. I tried repeatedly for several minutes, then I called
the Disability Help Number. The whole experience was completely
unsatisfactory.

I understand that the people on the help line are not allowed to make
a purchase, and what I couldn't do was to get the Submit button to
work -- to make the purchase. I was simply asking for the person on
the phone to report the problem with using the app with VoiceOver.

HHe could see the item in my cart.

He couldn't figure out why I couldn't submit my order.

He refused to report the problem because he said he couldn't see what
the problem was.

The whole encounter was totally frustrating.

Then, after I hung up, he called me back to say he had figured out why
I couldn't submit my order. It was, he said, because the book was out
of stock for the next couple of days.

I already knew that, and that was not the issue, since I was simply
ordering the book which Amazon would deliver as soon as it came back
into stock, on August 25 I believe.

After that encounter, I tried one more time. I closed the app. I
opened the app, the book was still in my cart, I still couldn't make
the submit button work by tapping on it. I closed VoiceOver, then
turned it back on, and lo and behold, finally, the Place Order button
worked, and my order when through.

I found working with the HelpLine person more frustrating than dealing
with the problem that had led me to call.
Penny
Post by M. Taylor
Hello Regina,
You can contact Amazon, directly from within the iOS app, itself.
1.
From the Navigation Menu, located near the upper right corner of the
display, select Customer Service.
2.
Select Contacts Us.
I'm certain they will be happy to provide a feedback email address.
Mark
-----Original Message-----
Of regina alvarado
Sent: Sunday, August 19, 2018 12:31 PM
Subject: Re: Amazon App Problems
😁😀😁
Yes, yes. With plenty of perseverance I can use the app. However, if it
stays on the same trajectory, it will not be usable after a few more
updates. I tried to find an email address I could use to express my
displeasure to but could find nothing. This is an app that needs to remain
very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet
gentle enough to love babies and lead the blind. Somebody who will spend all
day on a couch with a resting head and supportive eyes to lift the spirits
of a broken heart." So God made a dog.
Same issues even on a desktop.
Sandra
"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-----Original Message----- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
Subject: Amazon App Problems
Hello,
Has anyone noticed a big difference in finding products using the Amazon app
on the iPhone? I'M not sure when it changed, but it has been within the last
3 or 4 weeks. In the past, I was able to search for an item, and a long list
of items would come up that I could scroll through by headings. Now, after a
search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first several
items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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cwc
2018-08-20 00:07:06 UTC
Permalink
I notice that on the PC it takes a couple of seconds for the page to load.
There seems to be the same problem with the phone. I have had to wait for
the headings to be available. Unfortunately, Voice does not tell you that
the ap has loaded the entire page.
Post by Bobby Druesedow
Hello,
Has anyone noticed a big difference in finding products using the Amazon
app on the iPhone? I'M not sure when it changed, but it has been within the
last 3 or 4 weeks. In the past, I was able to search for an item, and a
long list of items would come up that I could scroll through by headings.
Now, after a search, it may show 142 results, but I can only get through
about 4 items before I run into a back button. I can't seem to get past the
first several items anymore. Any help would be appreciated. Thanks.
Sent from my iPhone
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