Amazon app problem

Discussion:

Amazon app problem

Jed Barton

2018-12-04 16:08:26 UTC

Hey guys. Having a very strange problem with the amazon app on my phone. When i go to check out, when i get to the ship address, there is the option that says deliver to this address, and it says button. I double tap on it but can’t get any further. Never had this happen before. The right address is checked.
However, it works fine on the ipad. Any ideas?

Thanks,

Jed

Sent from my iPad
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Jennie Facer

2018-12-04 16:25:14 UTC

Permalink

Hi Jed,

I have to do a lot of explore touch with my phone. In other words, sometimes flicking dosn't always do the trick. Try sliding your finger around the screen and explore what you may find.

Jenn

Jenn and Kumi

Post by Jed Barton
Hey guys. Having a very strange problem with the amazon app on my phone. When i go to check out, when i get to the ship address, there is the option that says deliver to this address, and it says button. I double tap on it but can’t get any further. Never had this happen before. The right address is checked.
However, it works fine on the ipad. Any ideas?
Thanks,
Jed
Sent from my iPad
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Angela L Griffith

2018-12-08 07:09:50 UTC

Permalink

There’s definitely an issue with the Amazon app. I am very familiar with explore by touch, and the intercept function. I’ve used both of these, and it still isn’t working properly.

Angela L Griffith
Sent from my mobile phone

Post by Jennie Facer
Hi Jed,
I have to do a lot of explore touch with my phone. In other words, sometimes flicking dosn't always do the trick. Try sliding your finger around the screen and explore what you may find.
Jenn
Jenn and Kumi

Angela L Griffith

2018-12-08 07:11:38 UTC

Permalink

Sorry, I meant the bypass function.

Angela L Griffith
Sent from my mobile phone

Kathy Kalaluhi

2018-12-08 15:52:11 UTC

Permalink

Hi
I too am experiencing problems with the amazon app. In fact, I spent an entire afternoon on the phone with customer support trying to fix the issue. Unfortunately, I did not resolve the problem. I did mention to the customer support person that I belong to this list and that I understood others were experiencing issues with the app. I can say that the problem did arise after November 29th which was the last time I used the app to purchase merchandise. It was after that date, that I experienced the problem of the app not working properly.

Here is an explanation of my issue with the app. I added merchandise to the cart. I then went to the cart and double tapped on the Proceed to checkout button. It took me to the address book for my account so that I could select a shipping address. I selected my address and it checked the box. I tried to check the box under my address which says, use this address for delivery. It would not check. No button saying to continue to checkout appeared after checking my address. The only options available were to cancel which was the back button or at the bottom of the page there was a button that said cancel and continue shopping.

My husband finally got the appropriate boxes to check in slecting the shipping address and finally the continue to checkout appeared. Excuse me, I apologize, the next item to appear was the payment method. Needless to say, my husband was able to place the order with no problem but he also had turned off voice over so am not sure now whether the app is still not working properly using voice over or not.

If anyone is experiencing this issue, I would appreciate any feedback you have. I do not have one click shopping turned on and wondered if it was a work around that would allow me to order independently so long as I am shipping to my home address. Ordering without my husband's help would be a good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi

-----Original Message-----
From: ***@googlegroups.com [mailto:***@googlegroups.com] On Behalf Of Angela L Griffith
Sent: Saturday, December 08, 2018 2:12 AM
To: ***@googlegroups.com
Subject: Re: Amazon app problem

Sorry, I meant the bypass function.

Angela L Griffith
Sent from my mobile phone

n***@gmail.com

2018-12-08 15:04:16 UTC

Permalink

Good morning:

I would not turn on one click shopping I heard that might be a security issue.

Have a good day.

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Kathy Kalaluhi
Sent: Saturday, December 8, 2018 10:52 AM
To: ***@googlegroups.com
Subject: RE: Amazon app problem

Hi
I too am experiencing problems with the amazon app. In fact, I spent an entire afternoon on the phone with customer support trying to fix the issue. Unfortunately, I did not resolve the problem. I did mention to the customer support person that I belong to this list and that I understood others were experiencing issues with the app. I can say that the problem did arise after November 29th which was the last time I used the app to purchase merchandise. It was after that date, that I experienced the problem of the app not working properly.

Here is an explanation of my issue with the app. I added merchandise to the cart. I then went to the cart and double tapped on the Proceed to checkout button. It took me to the address book for my account so that I could select a shipping address. I selected my address and it checked the box. I tried to check the box under my address which says, use this address for delivery. It would not check. No button saying to continue to checkout appeared after checking my address. The only options available were to cancel which was the back button or at the bottom of the page there was a button that said cancel and continue shopping.

My husband finally got the appropriate boxes to check in slecting the shipping address and finally the continue to checkout appeared. Excuse me, I apologize, the next item to appear was the payment method. Needless to say, my husband was able to place the order with no problem but he also had turned off voice over so am not sure now whether the app is still not working properly using voice over or not.

If anyone is experiencing this issue, I would appreciate any feedback you have. I do not have one click shopping turned on and wondered if it was a work around that would allow me to order independently so long as I am shipping to my home address. Ordering without my husband's help would be a good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi

-----Original Message-----
From: ***@googlegroups.com [mailto:***@googlegroups.com] On Behalf Of Angela L Griffith
Sent: Saturday, December 08, 2018 2:12 AM
To: ***@googlegroups.com
Subject: Re: Amazon app problem

Sorry, I meant the bypass function.

Angela L Griffith
Sent from my mobile phone

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Wayne Scott

2018-12-08 16:09:20 UTC

Permalink

I use the 1-clic kshopping also of the time. I use a braille display with mine.

Chime bear
musical notesbear face
Sent from my iPhone

Post by n***@gmail.com
I would not turn on one click shopping I heard that might be a security issue.
Have a good day.
-----Original Message-----
Sent: Saturday, December 8, 2018 10:52 AM
Subject: RE: Amazon app problem
Hi
I too am experiencing problems with the amazon app. In fact, I spent an entire afternoon on the phone with customer support trying to fix the issue. Unfortunately, I did not resolve the problem. I did mention to the customer support person that I belong to this list and that I understood others were experiencing issues with the app. I can say that the problem did arise after November 29th which was the last time I used the app to purchase merchandise. It was after that date, that I experienced the problem of the app not working properly.
Here is an explanation of my issue with the app. I added merchandise to the cart. I then went to the cart and double tapped on the Proceed to checkout button. It took me to the address book for my account so that I could select a shipping address. I selected my address and it checked the box. I tried to check the box under my address which says, use this address for delivery. It would not check. No button saying to continue to checkout appeared after checking my address. The only options available were to cancel which was the back button or at the bottom of the page there was a button that said cancel and continue shopping.
My husband finally got the appropriate boxes to check in slecting the shipping address and finally the continue to checkout appeared. Excuse me, I apologize, the next item to appear was the payment method. Needless to say, my husband was able to place the order with no problem but he also had turned off voice over so am not sure now whether the app is still not working properly using voice over or not.
If anyone is experiencing this issue, I would appreciate any feedback you have. I do not have one click shopping turned on and wondered if it was a work around that would allow me to order independently so long as I am shipping to my home address. Ordering without my husband's help would be a good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi
-----Original Message-----
Sent: Saturday, December 08, 2018 2:12 AM
Subject: Re: Amazon app problem
Sorry, I meant the bypass function.
Angela L Griffith
Sent from my mobile phone

Sieghard Weitzel

2018-12-08 16:14:35 UTC

Permalink

I noticed the same thing, but I usually use a PC where it takes me all of 10 seconds to go through the checkout process using the advanced navigation available in Jaws.

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Kathy Kalaluhi
Sent: Saturday, December 8, 2018 7:52 AM
To: ***@googlegroups.com
Subject: RE: Amazon app problem

Hi
I too am experiencing problems with the amazon app. In fact, I spent an entire afternoon on the phone with customer support trying to fix the issue. Unfortunately, I did not resolve the problem. I did mention to the customer support person that I belong to this list and that I understood others were experiencing issues with the app. I can say that the problem did arise after November 29th which was the last time I used the app to purchase merchandise. It was after that date, that I experienced the problem of the app not working properly.

Here is an explanation of my issue with the app. I added merchandise to the cart. I then went to the cart and double tapped on the Proceed to checkout button. It took me to the address book for my account so that I could select a shipping address. I selected my address and it checked the box. I tried to check the box under my address which says, use this address for delivery. It would not check. No button saying to continue to checkout appeared after checking my address. The only options available were to cancel which was the back button or at the bottom of the page there was a button that said cancel and continue shopping.

My husband finally got the appropriate boxes to check in slecting the shipping address and finally the continue to checkout appeared. Excuse me, I apologize, the next item to appear was the payment method. Needless to say, my husband was able to place the order with no problem but he also had turned off voice over so am not sure now whether the app is still not working properly using voice over or not.

If anyone is experiencing this issue, I would appreciate any feedback you have. I do not have one click shopping turned on and wondered if it was a work around that would allow me to order independently so long as I am shipping to my home address. Ordering without my husband's help would be a good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi

-----Original Message-----
From: ***@googlegroups.com [mailto:***@googlegroups.com] On Behalf Of Angela L Griffith
Sent: Saturday, December 08, 2018 2:12 AM
To: ***@googlegroups.com
Subject: Re: Amazon app problem

Sorry, I meant the bypass function.

Angela L Griffith
Sent from my mobile phone

Kimber Gardner

2018-12-08 18:55:17 UTC

Permalink

I had this same experience a week or so ago. In order to complete my
order I switched to my laptop where the experience was much smoother.
Interestingly, I have ordered with the amazon app since and had no
issues.

Post by Kathy Kalaluhi
Hi
I too am experiencing problems with the amazon app. In fact, I spent an
entire afternoon on the phone with customer support trying to fix the issue.
Unfortunately, I did not resolve the problem. I did mention to the
customer support person that I belong to this list and that I understood
others were experiencing issues with the app. I can say that the problem
did arise after November 29th which was the last time I used the app to
purchase merchandise. It was after that date, that I experienced the
problem of the app not working properly.
Here is an explanation of my issue with the app. I added merchandise to the
cart. I then went to the cart and double tapped on the Proceed to checkout
button. It took me to the address book for my account so that I could
select a shipping address. I selected my address and it checked the box. I
tried to check the box under my address which says, use this address for
delivery. It would not check. No button saying to continue to checkout
appeared after checking my address. The only options available were to
cancel which was the back button or at the bottom of the page there was a
button that said cancel and continue shopping.
My husband finally got the appropriate boxes to check in slecting the
shipping address and finally the continue to checkout appeared. Excuse me,
I apologize, the next item to appear was the payment method. Needless to
say, my husband was able to place the order with no problem but he also had
turned off voice over so am not sure now whether the app is still not
working properly using voice over or not.
If anyone is experiencing this issue, I would appreciate any feedback you
have. I do not have one click shopping turned on and wondered if it was a
work around that would allow me to order independently so long as I am
shipping to my home address. Ordering without my husband's help would be a
good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi
-----Original Message-----
Of Angela L Griffith
Sent: Saturday, December 08, 2018 2:12 AM
Subject: Re: Amazon app problem
Sorry, I meant the bypass function.
Angela L Griffith
Sent from my mobile phone

Post by Jennie Facer
Hi Jed,
I have to do a lot of explore touch with my phone. In other words,
sometimes flicking dosn't always do the trick. Try sliding your finger
around the screen and explore what you may find.
Jenn
Jenn and Kumi

Post by Jed Barton
Hey guys. Having a very strange problem with the amazon app on my phone.
When i go to check out, when i get to the ship address, there is the
option that says deliver to this address, and it says button. I double
tap on it but can’t get any further. Never had this happen before. The
right address is checked.
However, it works fine on the ipad. Any ideas?
Thanks,
Jed
Sent from my iPad
--
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Dave

2018-12-08 22:28:14 UTC

Permalink

I just placed an order, using the amazon app, without any problems.

Dave.

-----Original Message-----
From: Kimber Gardner
Sent: Saturday, December 08, 2018 6:55 PM
To: ***@googlegroups.com
Subject: Re: Amazon app problem

I had this same experience a week or so ago. In order to complete my
order I switched to my laptop where the experience was much smoother.
Interestingly, I have ordered with the amazon app since and had no
issues.

Post by Kathy Kalaluhi
Hi
I too am experiencing problems with the amazon app. In fact, I spent an
entire afternoon on the phone with customer support trying to fix the issue.
Unfortunately, I did not resolve the problem. I did mention to the
customer support person that I belong to this list and that I understood
others were experiencing issues with the app. I can say that the problem
did arise after November 29th which was the last time I used the app to
purchase merchandise. It was after that date, that I experienced the
problem of the app not working properly.
Here is an explanation of my issue with the app. I added merchandise to the
cart. I then went to the cart and double tapped on the Proceed to checkout
button. It took me to the address book for my account so that I could
select a shipping address. I selected my address and it checked the box.
I
tried to check the box under my address which says, use this address for
delivery. It would not check. No button saying to continue to checkout
appeared after checking my address. The only options available were to
cancel which was the back button or at the bottom of the page there was a
button that said cancel and continue shopping.
My husband finally got the appropriate boxes to check in slecting the
shipping address and finally the continue to checkout appeared. Excuse me,
I apologize, the next item to appear was the payment method. Needless to
say, my husband was able to place the order with no problem but he also had
turned off voice over so am not sure now whether the app is still not
working properly using voice over or not.
If anyone is experiencing this issue, I would appreciate any feedback you
have. I do not have one click shopping turned on and wondered if it was a
work around that would allow me to order independently so long as I am
shipping to my home address. Ordering without my husband's help would be a
good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi
-----Original Message-----
Of Angela L Griffith
Sent: Saturday, December 08, 2018 2:12 AM
Subject: Re: Amazon app problem
Sorry, I meant the bypass function.
Angela L Griffith
Sent from my mobile phone

Post by Jennie Facer
Hi Jed,
I have to do a lot of explore touch with my phone. In other words,
sometimes flicking dosn't always do the trick. Try sliding your finger
around the screen and explore what you may find.
Jenn
Jenn and Kumi

Post by Jed Barton
Hey guys. Having a very strange problem with the amazon app on my phone.
When i go to check out, when i get to the ship address, there is the
option that says deliver to this address, and it says button. I double
tap on it but can’t get any further. Never had this happen before. The
right address is checked.
However, it works fine on the ipad. Any ideas?
Thanks,
Jed
Sent from my iPad
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Judy Pryor

2018-12-08 21:59:06 UTC

Permalink

I too am having the same problem. I have been trying to order things all day with no luck.

Judy

Post by Kathy Kalaluhi
Hi
I too am experiencing problems with the amazon app. In fact, I spent an entire afternoon on the phone with customer support trying to fix the issue. Unfortunately, I did not resolve the problem. I did mention to the customer support person that I belong to this list and that I understood others were experiencing issues with the app. I can say that the problem did arise after November 29th which was the last time I used the app to purchase merchandise. It was after that date, that I experienced the problem of the app not working properly.
Here is an explanation of my issue with the app. I added merchandise to the cart. I then went to the cart and double tapped on the Proceed to checkout button. It took me to the address book for my account so that I could select a shipping address. I selected my address and it checked the box. I tried to check the box under my address which says, use this address for delivery. It would not check. No button saying to continue to checkout appeared after checking my address. The only options available were to cancel which was the back button or at the bottom of the page there was a button that said cancel and continue shopping.
My husband finally got the appropriate boxes to check in slecting the shipping address and finally the continue to checkout appeared. Excuse me, I apologize, the next item to appear was the payment method. Needless to say, my husband was able to place the order with no problem but he also had turned off voice over so am not sure now whether the app is still not working properly using voice over or not.
If anyone is experiencing this issue, I would appreciate any feedback you have. I do not have one click shopping turned on and wondered if it was a work around that would allow me to order independently so long as I am shipping to my home address. Ordering without my husband's help would be a good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi
-----Original Message-----
Sent: Saturday, December 08, 2018 2:12 AM
Subject: Re: Amazon app problem
Sorry, I meant the bypass function.
Angela L Griffith
Sent from my mobile phone

Vivian Conger

2018-12-04 20:00:29 UTC

Permalink

Have you shut down your phone and turned it back on?

Vivian

-----Original Message-----
From: ***@googlegroups.com [mailto:***@googlegroups.com] On Behalf Of Jed Barton
Sent: Tuesday, December 4, 2018 8:08 AM
To: ***@googlegroups.com
Subject: Amazon app problem

Hey guys. Having a very strange problem with the amazon app on my phone. When i go to check out, when i get to the ship address, there is the option that says deliver to this address, and it says button. I double tap on it but can’t get any further. Never had this happen before. The right address is checked.
However, it works fine on the ipad. Any ideas?

Thanks,

Jed

Sent from my iPad
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Kimber Gardner

2018-12-04 21:02:07 UTC

Permalink

I had the same problem yesterday. I had to switch to my laptop to
finish the order.

Post by Jed Barton
Hey guys. Having a very strange problem with the amazon app on my phone.
When i go to check out, when i get to the ship address, there is the option
that says deliver to this address, and it says button. I double tap on it
but can’t get any further. Never had this happen before. The right address
is checked.
However, it works fine on the ipad. Any ideas?
Thanks,
Jed
Sent from my iPad
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