Discussion:
Siri Shortcuts broken in 12.1
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Richard Turner
2018-12-04 18:05:02 UTC
Permalink
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.

They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard



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Mary Otten
2018-12-04 19:29:51 UTC
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Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary


Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
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Jim Fettgather
2018-12-04 20:17:59 UTC
Permalink
I believe that it is an update to the Shortcuts app itself, that is
why Siri shortcuts are broken, and it is very uncool. So, I do not
think that it is the version of IOS, but rather, the shortcuts app
that is broken
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on
voiceover being off or on. And it didn’t start with iOS 12.1, since they did
work after I updated. Only yesterday, they stopped. So I don’t know what it
is. But I don’t think it’s the latest iOS, and it isn’t voiceover either,
because if I turn voiceover off and try to do a shortcut, it doesn’t work.
Not that we shouldn’t write Apple. I can’t believe this problem has it been
all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped
working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are
ones we created in Siri and had used before, he treated us like ignorant
people and insisted they work. But, when I asked if he had tried it with
VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are
experiencing this issue write them as well. If you found a work around,
please share.
Richard
"It is a great thing to start life with a small number of really good
books which are your very own." __ Sir Arthur Conan Doyle
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Richard Turner
2018-12-04 20:30:24 UTC
Permalink
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard



"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Mary Otten
2018-12-04 23:44:39 UTC
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I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary


Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Gerardo Corripio
2018-12-05 00:46:44 UTC
Permalink
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.

Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
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Richard Turner
2018-12-05 01:06:07 UTC
Permalink
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard



"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Anna Dresner
2018-12-05 01:17:41 UTC
Permalink
Hi everyone,

I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.

Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Richard Turner
2018-12-05 02:20:23 UTC
Permalink
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.

Thanks,
Richard



“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Anna Dresner
Sent: Tuesday, December 4, 2018 5:18 PM
To: VIPhone Mailing List <***@googlegroups.com>
Subject: Re: Siri Shortcuts broken in 12.1

Hi everyone,

I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.

Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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'Gail Selfridge' via VIPhone
2018-12-05 18:18:27 UTC
Permalink
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.

Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.

Gail

Sent from my iPhone

On Dec 4, 2018, at 7:20 PM, Richard Turner <***@outlook.com> wrote:

HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.

Thanks,
Richard



“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Anna Dresner
Sent: Tuesday, December 4, 2018 5:18 PM
To: VIPhone Mailing List <***@googlegroups.com>
Subject: Re: Siri Shortcuts broken in 12.1

Hi everyone,

I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.

Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Gerardo Corripio
2018-12-06 11:51:00 UTC
Permalink
After updating to 12.1.1, Siri shortcuts don’t seem to work here either. Apple hurry up and see what’s going on!

Gera
Enviado desde mi iPhone SE de Telcel
Post by 'Gail Selfridge' via VIPhone
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gail
Sent from my iPhone
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Jennie Facer
2018-12-06 22:53:04 UTC
Permalink
Mine ween’t working at all yesterday but they are today. How strange.

Jenn

Jenn and Kumi
Post by Gerardo Corripio
After updating to 12.1.1, Siri shortcuts don’t seem to work here either. Apple hurry up and see what’s going on!
Gera
Enviado desde mi iPhone SE de Telcel
Post by 'Gail Selfridge' via VIPhone
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gail
Sent from my iPhone
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Mary Otten
2018-12-06 22:59:50 UTC
Permalink
Well, this is really weird. I now have Shortcuts working on one device and not on the other. Go figure. As of this morning, they weren’t working at all. But I just tried them again on my iPhone XR, and to my surprise they worked. But no joy on the iPhone 7 Plus.
Mary


Sent from my iPhone
Post by Jennie Facer
Mine ween’t working at all yesterday but they are today. How strange.
Jenn
Jenn and Kumi
Post by Gerardo Corripio
After updating to 12.1.1, Siri shortcuts don’t seem to work here either. Apple hurry up and see what’s going on!
Gera
Enviado desde mi iPhone SE de Telcel
Post by 'Gail Selfridge' via VIPhone
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gail
Sent from my iPhone
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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k***@gmail.com
2018-12-06 23:50:22 UTC
Permalink
The Shortcuts app was updated yesterday. Notice #2 under bug fixes. Here are the fixes from Shortcuts app release notes - Apple Support at:
https://support.apple.com/en-us/HT209087

What's new in Shortcuts 2.1.2
list of 2 items
• Added the Post to Tumblr action
• The Get Time Between Dates action can now count the number of months between two dates
list end

Bug fixes
list of 14 items
• Fixed an issue where the screen describing which apps and services are used by a shortcut may not appear when downloading a shortcut
• Fixed an issue that caused shortcuts with the Open App or Play Sound actions to fail when Siri is used to run the shortcuts
• Fixed an issue where shortcuts with Repeat with Each actions may freeze when they're run from the widget or Library
• Fixed an issue where the Phone Number action may not understand phone numbers that contain commas (pauses) or have long extension codes
• Fixed an issue where the Show Directions action may not work when it's run from the Shortcuts Today View widget on the Lock screen
• Fixed an issue where the Add New Reminder action doesn't work when a time or location isn't entered
• Fixed an issue where the Send Payment action may not appear to finish when making Apple Pay Cash payments
• Fixed an issue where the Ask for Input action’s default answer field for dates wouldn’t support 24-hour time
• Fixed an issue where the Get Name of Emoji action showed the emoji name in English when the device is set to another language
• Fixed an issue where some shortcuts may show an error message when they're run from Search
• Fixed an issue where shortcuts may fail to download web pages with long Unicode titles
• Fixed an issue where the Run Editorial Workflow action doesn't pass a result
• iCloud sync improvements
• Localization improvements
list end

Kelly Hill

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Mary Otten
Sent: Thursday, December 6, 2018 3:00 PM
To: ***@googlegroups.com
Subject: Re: Siri Shortcuts broken in 12.1

Well, this is really weird. I now have Shortcuts working on one device and not on the other. Go figure. As of this morning, they weren’t working at all. But I just tried them again on my iPhone XR, and to my surprise they worked. But no joy on the iPhone 7 Plus.
Mary


Sent from my iPhone
Post by Jennie Facer
Mine ween’t working at all yesterday but they are today. How strange.
Jenn
Jenn and Kumi
Post by Gerardo Corripio
After updating to 12.1.1, Siri shortcuts don’t seem to work here either. Apple hurry up and see what’s going on!
Gera
Enviado desde mi iPhone SE de Telcel
Post by 'Gail Selfridge' via VIPhone
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gail
Sent from my iPhone
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Richard Turner
2018-12-07 00:20:41 UTC
Permalink
First, given the list of bugs, it is almost like they rebuilt the app.
I have some My Tuner Radio shortcuts working. I have one Pandora shortcut working and one that doesn't. They all worked prior to this month.
So, maybe they will all work eventually, or not. It almost isn't worth it.
Richard



"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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What's new in Shortcuts 2.1.2
list of 2 items
• Added the Post to Tumblr action
• The Get Time Between Dates action can now count the number of months between two dates
list end
Bug fixes
list of 14 items
• Fixed an issue where the screen describing which apps and services are used by a shortcut may not appear when downloading a shortcut
• Fixed an issue that caused shortcuts with the Open App or Play Sound actions to fail when Siri is used to run the shortcuts
• Fixed an issue where shortcuts with Repeat with Each actions may freeze when they're run from the widget or Library
• Fixed an issue where the Phone Number action may not understand phone numbers that contain commas (pauses) or have long extension codes
• Fixed an issue where the Show Directions action may not work when it's run from the Shortcuts Today View widget on the Lock screen
• Fixed an issue where the Add New Reminder action doesn't work when a time or location isn't entered
• Fixed an issue where the Send Payment action may not appear to finish when making Apple Pay Cash payments
• Fixed an issue where the Ask for Input action’s default answer field for dates wouldn’t support 24-hour time
• Fixed an issue where the Get Name of Emoji action showed the emoji name in English when the device is set to another language
• Fixed an issue where some shortcuts may show an error message when they're run from Search
• Fixed an issue where shortcuts may fail to download web pages with long Unicode titles
• Fixed an issue where the Run Editorial Workflow action doesn't pass a result
• iCloud sync improvements
• Localization improvements
list end
Kelly Hill
-----Original Message-----
Sent: Thursday, December 6, 2018 3:00 PM
Subject: Re: Siri Shortcuts broken in 12.1
Well, this is really weird. I now have Shortcuts working on one device and not on the other. Go figure. As of this morning, they weren’t working at all. But I just tried them again on my iPhone XR, and to my surprise they worked. But no joy on the iPhone 7 Plus.
Mary
Sent from my iPhone
Post by Jennie Facer
Mine ween’t working at all yesterday but they are today. How strange.
Jenn
Jenn and Kumi
Post by Gerardo Corripio
After updating to 12.1.1, Siri shortcuts don’t seem to work here either. Apple hurry up and see what’s going on!
Gera
Enviado desde mi iPhone SE de Telcel
Post by 'Gail Selfridge' via VIPhone
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gail
Sent from my iPhone
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
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Mary Otten
2018-12-07 00:29:20 UTC
Permalink
Hopefully, they will all come back eventually. There are still people who have never had the problem. That’s when I don’t understand.


Sent from my iPhone
Post by Richard Turner
First, given the list of bugs, it is almost like they rebuilt the app.
I have some My Tuner Radio shortcuts working. I have one Pandora shortcut working and one that doesn't. They all worked prior to this month.
So, maybe they will all work eventually, or not. It almost isn't worth it.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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What's new in Shortcuts 2.1.2
list of 2 items
• Added the Post to Tumblr action
• The Get Time Between Dates action can now count the number of months between two dates
list end
Bug fixes
list of 14 items
• Fixed an issue where the screen describing which apps and services are used by a shortcut may not appear when downloading a shortcut
• Fixed an issue that caused shortcuts with the Open App or Play Sound actions to fail when Siri is used to run the shortcuts
• Fixed an issue where shortcuts with Repeat with Each actions may freeze when they're run from the widget or Library
• Fixed an issue where the Phone Number action may not understand phone numbers that contain commas (pauses) or have long extension codes
• Fixed an issue where the Show Directions action may not work when it's run from the Shortcuts Today View widget on the Lock screen
• Fixed an issue where the Add New Reminder action doesn't work when a time or location isn't entered
• Fixed an issue where the Send Payment action may not appear to finish when making Apple Pay Cash payments
• Fixed an issue where the Ask for Input action’s default answer field for dates wouldn’t support 24-hour time
• Fixed an issue where the Get Name of Emoji action showed the emoji name in English when the device is set to another language
• Fixed an issue where some shortcuts may show an error message when they're run from Search
• Fixed an issue where shortcuts may fail to download web pages with long Unicode titles
• Fixed an issue where the Run Editorial Workflow action doesn't pass a result
• iCloud sync improvements
• Localization improvements
list end
Kelly Hill
-----Original Message-----
Sent: Thursday, December 6, 2018 3:00 PM
Subject: Re: Siri Shortcuts broken in 12.1
Well, this is really weird. I now have Shortcuts working on one device and not on the other. Go figure. As of this morning, they weren’t working at all. But I just tried them again on my iPhone XR, and to my surprise they worked. But no joy on the iPhone 7 Plus.
Mary
Sent from my iPhone
Post by Jennie Facer
Mine ween’t working at all yesterday but they are today. How strange.
Jenn
Jenn and Kumi
Post by Gerardo Corripio
After updating to 12.1.1, Siri shortcuts don’t seem to work here either. Apple hurry up and see what’s going on!
Gera
Enviado desde mi iPhone SE de Telcel
Post by 'Gail Selfridge' via VIPhone
Well, my Shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gai well, my shortcuts stopped working now too. I certainly hope Apple fixes this. I have an SE with iOS 12.1.
Gail
Sent from my iPhone
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Jennie
2018-12-05 21:43:28 UTC
Permalink
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.

Jenn

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Richard Turner
Sent: Tuesday, December 4, 2018 7:20 PM
To: ***@googlegroups.com
Subject: RE: Siri Shortcuts broken in 12.1

HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.

Thanks,
Richard



“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Anna Dresner
Sent: Tuesday, December 4, 2018 5:18 PM
To: VIPhone Mailing List <***@googlegroups.com>
Subject: Re: Siri Shortcuts broken in 12.1

Hi everyone,

I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.

Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Anna Dresner
2018-12-05 21:50:57 UTC
Permalink
Hi Jen and all,

I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.

Best,
Anna
Post by Jennie
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.
Jenn
-----Original Message-----
Sent: Tuesday, December 4, 2018 7:20 PM
Subject: RE: Siri Shortcuts broken in 12.1
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Sieghard Weitzel
2018-12-07 07:32:00 UTC
Permalink
Hi Anna,

Do you mean you deleted the provisioning profile and went back to regular iOS updates? I was also thinking to do so, what was your reasoning?

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Anna Dresner
Sent: Wednesday, December 5, 2018 1:51 PM
To: VIPhone Mailing List <***@googlegroups.com>
Subject: Re: Siri Shortcuts broken in 12.1

Hi Jen and all,

I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.

Best,
Anna
Post by Jennie
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.
Jenn
-----Original Message-----
Sent: Tuesday, December 4, 2018 7:20 PM
Subject: RE: Siri Shortcuts broken in 12.1
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Anna Dresner
2018-12-07 17:23:22 UTC
Permalink
Hi Sieghard,

I rolled the iPad back to iOS 12.1 on Tuesday to see if I would still have the problem with Siri shortcuts. I didn't. So on Wednesday when iOS 12.1.1 came out, I installed it on the iPad and restored my backup, and Siri shortcuts still worked. They weren't working on my phone, so I decided to remove the provisioning profile and load iOS 12.1.1 and see if the shortcuts problem would go away. It did. I probably wouldn't have deleted the provisioning profile except that I really wanted to fix the shortcuts problem.

Best,
Anna
Post by Sieghard Weitzel
Hi Anna,
Do you mean you deleted the provisioning profile and went back to regular iOS updates? I was also thinking to do so, what was your reasoning?
-----Original Message-----
Sent: Wednesday, December 5, 2018 1:51 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi Jen and all,
I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.
Best,
Anna
Post by Jennie
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.
Jenn
-----Original Message-----
Sent: Tuesday, December 4, 2018 7:20 PM
Subject: RE: Siri Shortcuts broken in 12.1
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Sieghard Weitzel
2018-12-08 16:08:00 UTC
Permalink
Hi Anna,

That is interesting, I have a few shortcuts as well, my problem is that when I want to use them half the time I forgot what I recorded as a phrase to trigger them!
I'll have to do some testing and see if they don't work on my new iPhone 8 which still has the Beta profile on it.

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Anna Dresner
Sent: Friday, December 7, 2018 9:23 AM
To: VIPhone Mailing List <***@googlegroups.com>
Subject: Re: Siri Shortcuts broken in 12.1

Hi Sieghard,

I rolled the iPad back to iOS 12.1 on Tuesday to see if I would still have the problem with Siri shortcuts. I didn't. So on Wednesday when iOS 12.1.1 came out, I installed it on the iPad and restored my backup, and Siri shortcuts still worked. They weren't working on my phone, so I decided to remove the provisioning profile and load iOS 12.1.1 and see if the shortcuts problem would go away. It did. I probably wouldn't have deleted the provisioning profile except that I really wanted to fix the shortcuts problem.

Best,
Anna
Post by Sieghard Weitzel
Hi Anna,
Do you mean you deleted the provisioning profile and went back to regular iOS updates? I was also thinking to do so, what was your reasoning?
-----Original Message-----
Sent: Wednesday, December 5, 2018 1:51 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi Jen and all,
I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.
Best,
Anna
Post by Jennie
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.
Jenn
-----Original Message-----
Sent: Tuesday, December 4, 2018 7:20 PM
Subject: RE: Siri Shortcuts broken in 12.1
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Anna Dresner
2018-12-08 16:55:36 UTC
Permalink
Hi Sieghard,

I saw on another thread that some people fixed the problem by changing Siri's input language and then changing it back. Interesting that that worked for them. It's certainly an easier thing to try than updating the phone.

Best,
Anna

Sent from my iPhone
Post by Sieghard Weitzel
Hi Anna,
That is interesting, I have a few shortcuts as well, my problem is that when I want to use them half the time I forgot what I recorded as a phrase to trigger them!
I'll have to do some testing and see if they don't work on my new iPhone 8 which still has the Beta profile on it.
-----Original Message-----
Sent: Friday, December 7, 2018 9:23 AM
Subject: Re: Siri Shortcuts broken in 12.1
Hi Sieghard,
I rolled the iPad back to iOS 12.1 on Tuesday to see if I would still have the problem with Siri shortcuts. I didn't. So on Wednesday when iOS 12.1.1 came out, I installed it on the iPad and restored my backup, and Siri shortcuts still worked. They weren't working on my phone, so I decided to remove the provisioning profile and load iOS 12.1.1 and see if the shortcuts problem would go away. It did. I probably wouldn't have deleted the provisioning profile except that I really wanted to fix the shortcuts problem.
Best,
Anna
Post by Sieghard Weitzel
Hi Anna,
Do you mean you deleted the provisioning profile and went back to regular iOS updates? I was also thinking to do so, what was your reasoning?
-----Original Message-----
Sent: Wednesday, December 5, 2018 1:51 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi Jen and all,
I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.
Best,
Anna
Post by Jennie
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.
Jenn
-----Original Message-----
Sent: Tuesday, December 4, 2018 7:20 PM
Subject: RE: Siri Shortcuts broken in 12.1
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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2018-12-08 17:21:01 UTC
Permalink
This worked for me ..

-----Original Message-----
From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Anna Dresner
Sent: Saturday, December 08, 2018 11:56 AM
To: ***@googlegroups.com
Subject: Re: Siri Shortcuts broken in 12.1

Hi Sieghard,

I saw on another thread that some people fixed the problem by changing Siri's input language and then changing it back. Interesting that that worked for them. It's certainly an easier thing to try than updating the phone.

Best,
Anna

Sent from my iPhone
Post by Sieghard Weitzel
Hi Anna,
That is interesting, I have a few shortcuts as well, my problem is that when I want to use them half the time I forgot what I recorded as a phrase to trigger them!
I'll have to do some testing and see if they don't work on my new iPhone 8 which still has the Beta profile on it.
-----Original Message-----
Sent: Friday, December 7, 2018 9:23 AM
Subject: Re: Siri Shortcuts broken in 12.1
Hi Sieghard,
I rolled the iPad back to iOS 12.1 on Tuesday to see if I would still have the problem with Siri shortcuts. I didn't. So on Wednesday when iOS 12.1.1 came out, I installed it on the iPad and restored my backup, and Siri shortcuts still worked. They weren't working on my phone, so I decided to remove the provisioning profile and load iOS 12.1.1 and see if the shortcuts problem would go away. It did. I probably wouldn't have deleted the provisioning profile except that I really wanted to fix the shortcuts problem.
Best,
Anna
Post by Sieghard Weitzel
Hi Anna,
Do you mean you deleted the provisioning profile and went back to regular iOS updates? I was also thinking to do so, what was your reasoning?
-----Original Message-----
Sent: Wednesday, December 5, 2018 1:51 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi Jen and all,
I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.
Best,
Anna
Post by Jennie
I also just reported it to Apple Accessibility and he said he would call me on Saturday with an update.
Jenn
-----Original Message-----
Sent: Tuesday, December 4, 2018 7:20 PM
Subject: RE: Siri Shortcuts broken in 12.1
HI Anna,
My client nor I are running the betas, so something is fishy somewhere.
I think I will simply wait until 12.1.1 or whatever they are going to call it comes out and hope that by yours and others alerting them, it gets fixed.
Thanks,
Richard
“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips
-----Original Message-----
Sent: Tuesday, December 4, 2018 5:18 PM
Subject: Re: Siri Shortcuts broken in 12.1
Hi everyone,
I have been running a beta on my phone for quite a while, and shortcuts worked fine until I tried to use them last Friday, at which point I had the same problem as you. I found that I had the same problem with my iPad that was running the beta, but not with my 5s which wasn't. So I assumed it was a beta issue until I heard from you. I called Apple Accessibility, and the guy I spoke with was great. He had me try Siri with Wi-Fi turned off and then reset network settings. None of that helped. He also tried accessing a shortcut with Siri on his device with VoiceOver off and with VoiceOver on, and everything worked normally both times. So he asked me to roll a device back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked normally. I would suggest calling Apple Accessibility and hoping you won't get the person Richard got. Most people there should be able to walk you through sending in the diagnostic information they need to figure out what's going on. I'm also going to report it as a beta bug and will mention that I know of people running iOS 12.1 who are having the problem.
Best,
Anna
Post by Richard Turner
Gerardo,
Part of me thinks it is about time something worked better outside the United States, since we usually get the better end of the deal; while part of me is really ticked that Apple messed this up.
I hope it continues to work for you.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Gerardo Corripio
shorcuts working as always here in Mexico if this helps out some; also using latest iOS on an iPhone SE.
Gera
Enviado desde mi iPhone SE de Telcel
Post by Mary Otten
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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'Gail Selfridge' via VIPhone
2018-12-05 01:23:13 UTC
Permalink
The short cuts are also still working for me and I am in Colorado.

Gail.

Sent from my iPhone

On Dec 4, 2018, at 4:44 PM, Mary Otten <***@gmail.com> wrote:

I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary


Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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Mary Otten
2018-12-05 01:47:32 UTC
Permalink
The guy on the other list who reported before that the short cuts were working has just reported that they stop working after he rebooted his phone.
Mary


Sent from my iPhone
Post by 'Gail Selfridge' via VIPhone
The short cuts are also still working for me and I am in Colorado.
Gail.
Sent from my iPhone
I put this question on another list that I am on, and one person, who doesn’t live in the US, replied that the shortcuts are still working for him. Thus far, that is the only useful response I have gotten from that other list. This is very strange.
Mary
Sent from my iPhone
Post by Richard Turner
Mary,
I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks ago according to the app store.
So, since both iOS 12.1 and the app were updated longer ago than yesterday, maybe it is a server issue with Siri or something really odd. I would encourage everyone to write Apple since clearly, they are clueless that something has gone very wrong.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
Post by Mary Otten
Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover being off or on. And it didn’t start with iOS 12.1, since they did work after I updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t think it’s the latest iOS, and it isn’t voiceover either, because if I turn voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t believe this problem has it been all over the tech press. It’s really annoying.
Mary
Sent from my iPhone
Post by Richard Turner
A client who has an iPhone x told me her Siri Shortcuts have stopped working since iOS 12.1.
She demonstrated that they have indeed stopped working. Even after rerecording a phrase.
I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad results.
They worked fine in iOS 12.
I called Apple Accessibility, and even after explaining that these are ones we created in Siri and had used before, he treated us like ignorant people and insisted they work. But, when I asked if he had tried it with VoiceOver, he ignored me.
I'm writing Apple Accessibility and would encourage anyone else who are experiencing this issue write them as well. If you found a work around, please share.
Richard
"It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle
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