sim card constantly losing connection

[Davy Cuppens]

Hi folks

A friend of mine her iphone, brand new, an iphone8, has the problem that her simcard is always losing connection.
The only thing I know is that her iphone is wearing a kind of life jacket or protection so there is no damage if falling on the ground.
has anyone ever encountered this issue?
Regards
Davy
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[Sue Bee]

It is possible that the phone has a problem with the antenna inside of it. This happened with a brand new iPad that had cellular as well as wifi. I took it to apple and they replaced the defective device immediately.

Post by Davy Cuppens
Hi folks
A friend of mine her iphone, brand new, an iphone8, has the problem that her simcard is always losing connection.
The only thing I know is that her iphone is wearing a kind of life jacket or protection so there is no damage if falling on the ground.
has anyone ever encountered this issue?
Regards
Davy
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[Sieghard Weitzel]

It's easy to figure out if the protective case is to blame, just take it off for a while and see if the SIM stays connected.
Another step to trouble shoot this is to open the SIM tray, pull it out a bit and then push it back in, best turn the phone off, take the SIM out partially and put it back, then turn the phone on again.
If all that doesn't help I would ask my provider for a new SIM first and only as a last resort I would take the phone to an Apple Store to see if the phone itself could be defective.


From: ***@googlegroups.com <***@googlegroups.com> On Behalf Of Sue Bee
Sent: Sunday, November 25, 2018 6:32 AM
To: ***@googlegroups.com
Subject: Re: sim card constantly losing connection

It is possible that the phone has a problem with the antenna inside of it. This happened with a brand new iPad that had cellular as well as wifi. I took it to apple and they replaced the defective device immediately.


On Nov 25, 2018, at 7:43 AM, Davy Cuppens <***@gmail.com<mailto:***@gmail.com>> wrote:

Hi folks

A friend of mine her iphone, brand new, an iphone8, has the problem that her simcard is always losing connection.
The only thing I know is that her iphone is wearing a kind of life jacket or protection so there is no damage if falling on the ground.
has anyone ever encountered this issue?
Regards
Davy

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